Effective Date: 20-Apr-2025

 

BACKGROUND AND KEY INFORMATION

Mistry Bhejo ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you use our services, whether through our website, app, or directly via phone or in person. By availing services from Mistry Bhejo, you consent to the practices described in this policy.

 

PERSONAL DATA THAT WE COLLECT

We may collect and process the following categories of personal data:

• Identity Data: Name, gender, profile image.
• Contact Data: Phone number, email address, residential address.
• Location Data: City and area for service delivery.
• Transaction Data: Payment details, service history, invoice data.
• Technical Data: IP address, device ID, browser type.
• Usage Data: Interaction with our platform, booking patterns.
• Communication Data: Call recordings, support requests, and feedback.

 

HOW DO WE COLLECT PERSONAL DATA?

We collect personal data through:

• Direct input via forms, bookings, or chats.
• Automated tracking technologies on our website/app.
• Third-party platforms (e.g., payment gateways, social logins).
• Referrals or customer support interactions.

 

HOW DO WE USE YOUR PERSONAL DATA?

We use your personal data to:

• Process service requests and bookings.
• Communicate order updates, confirmations, and offers.
• Ensure service quality and handle grievances.
• Improve our platform, services, and customer experience.
• Comply with legal obligations and resolve disputes.

 

COOKIES

Our website uses cookies and similar technologies to enhance user experience, analyze usage patterns, and provide relevant content. You can modify cookie settings via your browser.

 

DISCLOSURES OF YOUR PERSONAL DATA

We may share your data with:

• Service providers (contractors/vendors) for fulfilling service requests.
• Payment gateways for transaction processing.
• Legal/regulatory authorities when required.
• Third-party analytics or marketing platforms (anonymized wherever possible).

 

OUR RIGHTS IN RELATION TO YOUR PERSONAL DATA

Mistry Bhejo retains the right to:

• Verify your identity and service usage for security purposes.
• Retain essential data to comply with legal and tax obligations.
• Modify, deny, or remove access to certain features in case of misuse.

 

DELETION OF ACCOUNT AND PERSONAL DATA

Customers can request deletion of their account and personal data by contacting our support team. Upon verification, we will erase all non-essential data within 15 working days, except where retention is required by law.

 

TRANSFERS OF YOUR PERSONAL DATA

We may store or process your data on servers located outside India. By using our services, you consent to such transfers, ensuring compliance with applicable data protection laws.

 

DATA SECURITY

We implement advanced security measures to protect your data, including encryption, firewalls, access controls, and secure storage solutions. However, no system is completely foolproof.

 

DATA RETENTION

• We retain your personal data:
• For as long as your account is active.
• As required to comply with legal, regulatory, or operational requirements.
• To resolve disputes and enforce our agreements.

 

BUSINESS TRANSITIONS

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity, with privacy protections remaining intact.

 

USER GENERATED CONTENT

If you post reviews, feedback, or comments on our platform, this content may be visible publicly. We encourage users to avoid sharing personal or sensitive information in public content.

 

UPDATES TO THIS POLICY

We may update this policy periodically to reflect changes in our operations, technology, or legal requirements. Updates will be posted on our platform with a revised effective date.

CONTACT US

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: info@mistrybhejo.com

Phone: +91-6293401401

Address: 118 A/H/8, ANANDA PALIT ROAD KOLKATA 700014